DELIVERY, REFUNDS AND RETURNS

UK DELIVERY ONLY

All orders (including pre-orders) are shipped at the end of the sale period. These dates will be clearly stated of the item you are purchasing. 

All our UK delivery costs will be charged at a rate of £4.60, £6.00, £7.90 or a bespoke price depending on the size and weight of your purchase. Pricing for postage will be clearly stated on each piece or otherwise calculated at the check out (for example significantly larger pieces may be priced higher), If your order contains several items where possible will be combined to keep down costs, some times we need to ship separately due to size, fragility or location of the item. Full cost will be displayed at checkout. 

We are happy to ship to a Evri pick up point just let us know the address at checkout. 

We send all orders for next day delivery Tracked with photo proof of delivery. A signature is sometimes required on delivery. 

Estimated delivery times are between 1-3 working days from end of the current sale period. Delivery times are estimates. Some variation may occur with our postal providers meaning that delivery could take longer than estimated and may be out of our control. During public holidays (e.g. Christmas, Easter weekend and Bank Holidays) please be aware that deliveries may take a little longer than under normal circumstances.

If you need something for a specific date, perhaps as a gift, you can email us directly on hello@makelovenotlandfill.co.uk and we will try to accommodate your request. Please note that a quicker delivery time may incur additional charges. These can be discussed on a case by case basis and the option may not always be possible.

We use Evri a national courier service and Royal Mail for special request deliveries, depending on the type and size of piece ordered.

YOUR DETAILS

Please ensure that your delivery address details are correct. If you are having your item delivered to a pick up point please add this and your home address. We cannot be held responsible for any delivery issues that may arise due to incorrect address details. Some couriers require a signature on delivery. If you indicate that a package can be left at your home or with a neighbour, this is at your own risk.

When you place an order on our website you are accepting our Terms & Conditions of Sale.

RETURNS AND REFUNDS

We hope that you will be very happy with your purchase, but understand that in some cases you may change your mind and wish to return an item and seek a refund. 

If this is the case you need to let us know in writing no later than 14 days after the date on which you received the products.

Please email us on hello@makelovenotlandfill.co.uk with your contact details and order details, telling us why you are returning an item. You will be contacted by a member of the team explaining the next steps.

Please return your item in good condition, in its original packaging, as it arrived, securely re-sealed. To qualify for a full refund you must notify us you will be returning the item within 14 working days from the date you received the products, you then have 14 days from this date to return your purchase.

If returned within 28 days your refund will include the price of the products original delivery charge. However, if you ordered multiple items and are returning some but not all of your order we regret we cannot offer a refund on the initial postage cost.

 We are unable to offer free returns.

Please note that within the UK there is no available insurance for damage of fragile items such as ceramics, glass, jewellery during transit. Therefore, please make sure that items you are returning are packed adequately as we cannot accept liability for returned goods being lost or damaged in transit. 

For our full terms and conditions please click here.

DISCLAIMER

We hope that the information and news we provide for you is both useful and interesting. Please be aware that details are liable to change and information is only provided as a guide and not as a recommendation or an endorsement.

We provide links to other sites for your reference. Please be aware that these sites may not have the same strict privacy policy as we do and we cannot accept responsibility for their content.