Menu

Terms and Conditions for Physical Items

Last Updated: August 2026

These Terms and Conditions govern the purchase of physical goods from Make Love Not Landfill, based in South Wales, UK.

1. Ordering and Payment

  • Data Security: To place an order, you must provide your name, address, email, and phone number. Payment data is securely processed via Shopify Payments; card details are never stored on our servers.
  • Eligibility: Buyers must be 18 or older with a valid payment method. 
  • Contract Execution: Orders are charged at the point of sale. We reserve the right to reject orders or issue full refunds if inventory becomes unavailable. 

2. Product Information

  • Handcrafted Nature: All items are published in GBP. Because each item is slowly handcrafted, individual pieces exhibit unique variations from the product description.
  • Discounts: Promotional codes apply only to specified collections and cannot be combined with Patron memberships.

3. Postage and Delivery Information

  • Domestic Shipping Standards:
    • Orders under £50 are shipped via Royal Mail Standard.
    • Orders £50 and over are shipped via Overland Insured Services.
  • Upgrades: Optional shipping upgrades are available at checkout.
  • International Orders: For all overseas inquiries, please contact us directly at hello@makelovenotlandfill.co.uk to arrange direct invoicing and a custom delivery quote.
  • Timelines: Delivery timelines are estimates. Extended fulfillment windows may occur during bank holidays or peak seasonal intervals. A mobile phone number is required to coordinate courier shipments. []

4. Gift Cards

  • Validity: Gift cards expire 180 days (6 months) from the purchase date.
  • Terms: Cards hold no cash value and are non-refundable. Any remaining balance stays on the card for future purchases until its expiration. 

5. Contract Cancellation and Returns

  • Cooling-Off Period: Customers have the right to cancel their purchase within 14 days of item delivery for a full refund, including original outbound shipping fees. 

• • Process: To cancel an order before dispatch or initiate a return post-delivery, notify us immediately at hello@makelovenotlandfill.co.uk. 

Zero Plastic (Almost!)… And How We Turn the Transport Rules on Their Head.

I need to have a completely honest, friend-to-friend chat with you about shipping our heaviest, most valuable art pieces and oversized mountain planters.
 
To ship these larger, high-end treasures safely across the country, our transit insurers have a strict, non-negotiable rule: they must be wrapped in three full layers of plastic bubble wrap.
 
I won’t lie to you—the first time I read that guideline, it broke my Womble heart! It goes against everything we stand for at Make Love Not Landfill. But because these items take weeks of creative energy to shape and fire, the absolute worst environmental outcome would be for a piece to break in transit and end up destroyed.
 
So, if you order a larger, insured piece, it will arrive with plastic bubble wrap. I am so incredibly sorry about this, but here is how we can team up to beat the system and keep that plastic completely out of the landfill:
  • The Womble Reuse Challenge: Please do not throw that wrap away! Pop it in a cupboard and save it to wrap your own fragile items the next time you move house, pack a parcel for a friend, or store away your winter decorations. 
  • Pass it Along: If you don’t need it, pass it to a local small business owner, an Etsy seller in your neighborhood, or post it for free on Facebook Marketplace or Olio. Local independent makers are always hunting for free packing materials! 
  • Garden Protection: If you are a fellow proud gardener, heavy bubble wrap is fantastic for insulating outdoor terracotta pots or wrapping delicate plant stems to protect them from harsh winter frosts. 
Want to Skip the Plastic Entirely? Come Visit!
 
If you live nearby or fancy a beautiful trip to the valleys, I would absolutely love to skip the postman altogether.
You can select Local Studio Collection at checkout completely for free. You can roll up to my studio hub in South Wales, say hello, and pick up your new ceramic treasure wrapped in nothing but honest, recycled paper and bring your own blankets and a box.